In this spider-web-like network of Hong Kong, you will find that being unique and different, really helps you to stand out from a crowd. Here are 3 winning personality traits, that we beleive have helped a lot of people develop key networking, a 'likable' skills.
3 Winning Personality Traits
22 May 2014
Empathy is the ability to relate to, understand someone else’s situation, and reflect on their perspective. Strong, enduring relationships are almost always built on empathy. It’s a life skill that requires self-awareness, practice and experience. The ups and downs of your personal and professional life will influence how you empathasize, and with whom.
Common experience connects people through an instant bond and a shared level of trust. The more someone trusts you, is directly correlated with how much you have empathized with them. Experiences like, losing a job, starting a business, health issues, struggles with finances or a current project, will all come up during the building of a new professional / personal friendship. How much or how little you empathize will effect your relationship, so if this is a quality you need to practice, it is worth the time.
Just be aware, empathy does not mean you have to agree with others’ opinions or try to please everybody. Instead, consider the feelings of your employees, partners and colleagues when you make decisions. To cultivate this skill, react less, listen more and try to put yourself in the other person’s position.
Next time a client or employee is struggling, take a few moments to listen and, if you can relate, share a personal story.
Customers reasonably expect businesses to be reliable, responsible and dependable. When someone needs help, they call someone they know that is reliable. Someone they can count on. It’s more than delivery a service; it’s doing your job well, while keeping the project on time and on budget.
Some of the most successful companies in the world have a reputation for consistency. You chose them because they would deliver the same flavors, products, services, as what you had in your mind.
Customers are attracted to the sense of security that comes from being able to count on someone or something. Certainty provides peace of mind and most people are willing to pay more for a reliable service.
Cultivate your reputation for reliability. Whenever you or your employees make a promise, deliver. If you can’t fulfill part of your responsibilities, let the client know as soon as possible. An unavoidable hiccup is forgivable; blatant misjudgment or deception is not.
Lack of integrity has permeated our culture. It can be seen in politics, sports, business and entertainment. Integrity is the highest level of professionalism and behavior. It’s doing what you know is right, even if no one is looking; it’s standing up for what you believe in and having the courage to speak up, even if your opinion is unpopular.
Warren Buffett once said, “In looking for people to hire, you look for three qualities: integrity, intelligence and energy. And if they don’t have the first, the other two will kill you.” Many people are smart and capable, but very few take the time to focus on integrity. Those with an element of customer service in their jobs will notice, people who take the extra mile to do the right thing by the customer, cultivate long lasting and loyal relationships. Those who do make a personal investment of time, energy and self-enhancement are paid back tenfold.
Whether professional or personal, relationships demand integrity and honesty. On some days, it may be difficult to always behave at your highest level, but it’s well worth the effort. Consistently apply your best judgment with your staff, colleagues, friends and family.