Meet Reika Shetty, Co-Founder of Mayarya
1. What advice would you have for someone looking to get into the same role and industry as you?
Creating something that does not exist but making sure there is a demand is important. Always do research and make sure to have milestones in terms of sales versus how much your company is spending in every stage.
2. What have you learnt from your years working in the industry?
Whatever worked last year may not work today so always come up with new ideas and try new ideas. Fashion is an industry where customers crave newness and whatever you are doing well, your competitor will copy so a brainstorming session amongst your team is important and always encouraging the team to speak up and come up with new ideas.
3. What career books would you recommend reading?
“Hug your customers” is a book that is like a bible to me and basics of customer service in retail. It is not asking you to literally hug your customers but this book teaches you to KNOW your customers well. It is a book for anyone in service industry.
4. What should always be taken seriously? What should never be taken seriously?
Every customer’s comment is taken seriously in our business. I don’t take it seriously when people say something in a state of anger. Most of the time they are speaking from their emotion and it is not always rational.
5. Can you name a person who has had a tremendous impact on you? Maybe someone who has been a mentor to you? Why and how did this person impact your life?
It is my former boss, co-founder of Issey Miyake and former head of design at Uniqlo, Mr. Yutaka Tada. He taught me that in fashion, you need to contradict the status quo in order to build an extraordinary business that changes the industry standard. Mayarya is disrupting the maternity industry by allowing our customers to wear our clothes fashionably after they give birth.
6. What’s the number one thing you want to achieve in the next five years?
Inspiring more pregnant women across Asia to be more confident, fashionable and comfortable through Mayarya.
7. What is your favorite Networking conversation starter / ice breaker?
I always try to find something from what they are wearing. It is not always the easiest task but it comes to me naturally since I work in fashion.
8. What is your favorite Hong Kong restaurant(s)?
Youka for Japanese and The Chairman for Cantonese.
9. Where is your favorite place to brunch in Hong Kong?
Definitely Pirata! It’s kid’s friendly and the food is homey. It feels like you are invited to your Italian friend’s family home.
10. What is something you are looking forward to in 2015?
Our Christmas holiday at The Datai in Langkawi. Always looking forward to quality time with my husband and children since my work is demanding.
11. In order of importance, how would you rank: happiness, money, love, health, fame?
Happiness, love, health, money and fame.